Is Order Entry processing a good candidate for AI?

The Order Entry process is a crucial part of many businesses, involving tasks like receiving orders via email, transforming these orders into data files, and sending these files to ERP, OMS, or ecommerce systems. The TRIPS Framework (image below) helps determine if this process is suitable for AI automation. Here’s how it applies:

Time

How much time does the task consume?

Order entry can be very time-consuming, with steps like reading emails, extracting order details, and entering data into systems. Automating this with AI can save significant time, allowing employees to focus on more valuable tasks.

Repetition

How repetitive is the task?

Order entry involves repetitive tasks: receiving, extracting, entering, and verifying data. AI excels at handling such repetitive processes, making it a great candidate for automation. This ensures consistency and reduces human error.

Importance

How important is the task? How much risk is there if it goes awry?

While the Order Entry process is critical, with human oversight, any issues can be identified and corrected. The structured nature of order entry makes it suitable for AI, which can handle most tasks efficiently. Human checks can catch any errors, ensuring accuracy and reliability.

Pleasantness

How much do you enjoy the task?

Manual order entry is often tedious and unengaging. Automating it can free employees from these monotonous tasks, allowing them to work on more enjoyable and meaningful activities. This not only boosts morale but also increases productivity.

Sufficient Data

How many existing examples do you have of the task and how it’s supposed to be done?

Order entry processes are usually well-documented with plenty of examples. This abundance of data is essential for training AI models to perform tasks accurately. If the process follows a standard procedure, AI can be trained effectively to handle it.

Conclusion

The TRIPS Framework shows that the Order Entry process is ideal for AI-based automation. The time-consuming and repetitive tasks, the availability of ample data, and the low enjoyment factor for employees all support automation. AI can streamline the entire process, from receiving orders via email to integrating data into ERP, OMS, or ecommerce systems, enhancing efficiency, accuracy, and employee satisfaction.

TRIPS FRAMEWORK FOR AI OUTSOURCING