Frequently Asked Questions

Backoffice AI is an AI-powered order automation software that helps manufacturers and distributors eliminate the burden of manual order entry. It automatically reads purchase orders sent by email (PDFs, spreadsheets, or docs) and converts them into structured digital orders. These can then be synced directly with your ERP, ecommerce, or order management system. By replacing manual data entry, Backoffice AI makes order processing faster, more accurate, and cost-effective, helping businesses scale without adding more back-office staff. 

The main benefits include: 

• Faster processing: cut order entry time from minutes to seconds. 

• Fewer errors: AI minimizes costly data entry mistakes. 

• Lower costs: significant savings on back-office labor. 

• Scalability: handle growing order volumes without hiring more staff. 

• Customer satisfaction: faster, more accurate fulfillment keeps customers happy. 

• Faster Order to Delivery Cycles: import orders any time of the day and submit for fulfillment. 

Purchase order automation means using AI and automation software to eliminate manual data entry when processing POs. Backoffice AI automatically extracts details from emailed purchase orders (PDFs, spreadsheets, or docs) and converts them into clean digital records. This ensures faster, more accurate purchase order processing that flows directly into your ERP or ecommerce platform. 

An online order automation systems centralizes all incoming orders, making them easier to track, process, and fulfill. Backoffice AI goes further by automating order entry from emails, so your team doesn’t waste time retyping in details. The result is fewer errors, faster fulfillment, and improved accuracy across every order channel.

AI order processing uses artificial intelligence to read, extract, and validate data from emailed orders. Instead of staff spending hours on manual entry, BackofficeAI automates the process in seconds, ensuring accuracy, scalability, and efficiency as your order volumes grow. 

Backoffice AI is built specifically for manufacturers and distributors. It can handle complex, multi-line purchase orders, integrates seamlessly with ERP and ecommerce systems, and includes a built-in review and correction mechanism so the AI gets smarter with every order. 

In ecommerce, AI helps automate repetitive back-office tasks such as order entry, fraud detection, and customer updates. With Backoffice AI, manufacturers selling through platforms like Shopify and BigCommerce can automatically capture email orders and sync them with their online stores, This includes , automatically validating customer, SKU, and pricing information, which reduces delays, errors, and manual work. 

Yes. Backoffice AI supports purchase order automation. Whether customers send purchase orders via email or your team manages B2B orders, the platform ensures data flows directly into your systems without manual effort. 

Yes. Backoffice AI includes a built-in review and correction feature. After the AI extracts order details from emails, you can review and confirm the data before it’s pushed into your ERP or ecommerce system. This way, you stay in full control while benefiting from the speed and accuracy of automation. 

For traditional OCR solutions to work, the incoming Order files require the text to be in specific places. Backoffice AI’s agents can process files in different layouts and formats, logically determining where relevant information is.